Rental agreement

PARK READY — RENTAL AGREEMENT (v2026-10-05)

1. Scope. This agreement covers every item rented from Park Ready: strollers, wagons, wheelchairs, mobility scooters and accessories.

2. Care and custody. From delivery until pickup the equipment is in the customer's custody. The customer agrees to use it safely, follow local rules and the manufacturer's instructions, and keep it protected from theft and weather.

3. Damage, loss and missing parts. Without Equipment Protection, the customer is responsible for damage, loss or missing parts that occur while the equipment is in their custody, up to the documented reasonable cost of repair or replacement. Charges are based on documented repair invoices or the documented replacement value of the item or part; we provide that documentation on request. Nothing in this section limits rights the customer has under applicable law, and it does not make Park Ready immune from its own responsibilities.

4. Mobility scooters — additional terms.
   • The customer is responsible for safe use and for following local rules.
   • The scooter must not be misused.
   • The charger must be kept safe and returned with the scooter.
   • The battery must not be removed unless expressly allowed.
   • Any issue must be reported immediately.

5. Safety. Equipment is used at the customer's own risk within the limits of applicable law. Weight limits, age limits and manufacturer instructions must be respected. A person who cannot operate the equipment safely should not use it.

6. Cleaning. Equipment is delivered cleaned and inspected and should be returned in a reasonably clean condition. Excessive cleaning may be charged at documented cost.

7. Delivery and return. The customer must be reachable at the phone number provided and make the equipment available at the agreed pickup time and address.

8. Payment and deposit. Rental charges, delivery fees and any refundable deposit are shown before payment. Deposits are refunded after the equipment is returned and inspected.

9. Cancellation. Contact us as early as possible; cancellation handling follows the terms communicated at the time of booking.

10. Acceptance. By checking the acceptance box the customer confirms they have read and accepted this agreement. The exact text, the version, the language and the server timestamp are stored with the reservation.

Cancellation and refunds. If the customer cancels, any discretionary refund is limited to 70% of the amount paid for the affected rental. Contact Park Ready to request cancellation; any legally required full refund, including where Park Ready cannot provide the booked equipment, takes precedence. Refunds are returned to the original payment method where possible. A refundable security deposit is not a cancellation fee.

Additional damage charges. By accepting this agreement, the customer authorizes Park Ready to request payment for documented damage caused by misuse or vandalism, loss and missing parts during the rental, limited to reasonable documented repair or replacement costs. Park Ready will provide an itemized description and supporting evidence before requesting payment through a separate secure link. No card details are stored by Park Ready and no automatic charge will be made to a saved card. The customer may dispute a charge and retains all rights under applicable law.